Customer service

LUBING Customer service:

* Your first contact regarding all general technical questions.

* The customer service will coordinate communications with the Team Managers.

* Questions about orders and delivery times cannot be answered here.

 

Your advantage: Here you will get a quick answer in all matters of technical support.

Tel: +49 5442 / 9879-789

 

New service for you:

LUBING Helpdesk

 

LUBING WhatsApp Business

LUBING now also offers its customer service via WhatsApp. This is intended to give you another way (in addition to phone and e-mail) to reach the hotline.

Our service team can be reached at +49 171 22 16 195 via WhatsApp. This number must be saved in the phone book of your mobile phone and will then appear in the list of available WhatsApp contacts.

 

The WhatsApp chat is available at these times

Our service team is initially reachable on weekdays from

Monday to Thursday from 8:00 to 16:30 as well as on

Fridays between 8:00 and 15:00 (MEZ).

Customers can also leave their requests outside these hours via WhatsApp. Users will receive an answer as soon as possible, on the next working day.

 

The service staff only answer within a conversation that has already started and do not write to customers on their own initiative. The history is always available, so customers don't have to explain their concerns again. Employees do not see any other data apart from the chat history of the WhatsApp phone number and the name stored in the Messenger.

 

Topics for WhatsApp Support

The range of topics that can be clarified via the messenger chat includes all questions of technical support. This ranges from technical questions to technical documents or tips and tricks for assembling or using our products. The simple and fast transmission of photos is certainly one of the great advantages.

Questions about orders and delivery times cannot be answered here.

LUBING Helpdesk

LUBING helpdesk